Written by Maya Neama on 13th June 2022
According to the Alzheimers Society, 900,000 people are living with Dementia in the UK today and this is expected to rise rapidly. Many of these people will go on to write wills or have already; their dementia doesn’t necessarily mean they lack capacity to do so. Therefore, it is inevitable that many of you will have clients that have dementia.
Dementia comes in various forms and levels and some variations are milder than others. WillSuite is here to help you support your clients with dementia and other conditions and ensure they are in the best position possible to write a Will.
There are steps you can take to make the process more accessible to those clients with Dementia and other health conditions. Code 3.4 of the SRA code of conduct states that you must ‘consider and take account of your client’s attributes, needs and circumstances.’ WillSuite has features to ensure that you suit these needs:
These features ensure that you are providing the best customer experience possible for your clients.
There are also aspects of our questionnaires that ensure the safety and protection of the client is being taken care of. We ask specific questions that aim to increase client satisfaction and comfortability for the client and make sure that they receive the best experience possible when creating a Will with you. Here are some of the questions that are asked within our questionnaires:
To check out how you can improve your quality of client satisfaction using WillSuite, sign up to our 14-day free trial at https://willsuite.co.uk/will-writing-software-trial
Thank you for reading!
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