5 months in at WillSuite (by Tom Stansfield)

Written by Tom Stansfield on 23rd November 2020

It’s been a strange year and businesses have certainly had to adapt to a new way of working under Covid19 where Zoom calls have become a new way of life. Not sure if it’s just me (and I’m sure it’s not) but I can’t wait until we can get back to face to face meetings over a coffee, or dare I say it, a beer. Tell me I’m not alone.

Well before I joined the team, plans were afoot to offer software enabling our clients to offer online Wills. Having now seen the online offering from a number of providers, I can say with confidence that I believe Love Legal’s to be the best. I can hear people who are reading this saying ‘Well, he would say that, wouldn’t he. He works there and is bias’… This is true. I am bias.

What I would say though is that I joined the business having known Seb and the team for a number of years. It was an easy decision to join the business because the software they/we produce is incredible, well respected and produces good quality documents. That makes my job quite easy.


One of the things that has struck me over the last 5 months is how important the user experience is to our team. It’s the minor details, like adding in the ability for the testator to link their Spotify account to their online Will to pull through songs that they would like to be played at their funeral. This is something I’ve never seen on other platforms and shows how well thought out WillSuite and Love Legal’s platforms are.


5 months has flown by and having been immersed in the business we are investigating the impact of Covid on the profession. We are completing a study at the moment which will properly inform practitioners as to how the profession has been impacted. We are going to take data (numbers of Wills produced) and compare that with pre-COVID-19 figures to see what impacts there have been. We will also draw in some opinions from well-respected practitioners about how they feel business has been impacted.

In addition to this, we have been actively seeking to support struggling businesses with business growth workshops. We are sharing tips and tricks to help kickstart business and attract new clients. Anyone wanting some support should connect with me on LinkedIn but also follow WillSuite on social media.

As an industry we should continue to work together and support one another. We want to help drive this collaboration and support network.

Tune in for the 6 month update next month.

Over the last month, we have attended the British Wills and Probate Awards and we got suited and booted for the occasion. Because we weren't able to all meet in person we celebrated each and every category from our office in Beeston. We were also delighted to have been highly commended in the 'Best Use of Social Media' category.